The human touch

20 March 2017

Inside Atom

Helen Wilson
Helen Wilson

The human touch

Although we’re app based, Atom’s actually one of the most human banks in the UK. We’re not stuffy or stuck in our ways, we’re young, eager to impress, and most importantly, we love listening to our customers. Sure, you’ll never be able pop in to see us on the high street, but is that really the end of the world? After all, you can call us, email us, tweet us, and enjoy a live chat 24/7, 365 days of the year.

We like to think our approach is ahead of the times, and let’s be honest, no one is going to put the brakes on technology, so why fight it? Speaking of the future, that brings me to chatbots. If you’ve never heard of them, a chatbot simulates human conversation. Take ‘Alexa’, Amazon’s chatbot. It can be great fun asking her questions, and although she doesn’t have all the correct answers, it’s still pretty clever stuff.

Right now we’re experimenting with the technology, and if we can get it to work in a way that it’ll improve a customer’s experience, then we’ll give our own ‘Atbot’ the green light.

Until then, when you want to talk about your money, we think it’s best that you get answers from a real person, and we’ve got a really great team ready to chat.

Our UK based Customer Support Agents offer award-winning assistance around the clock. Whether you’ve got a question about your account, your app or our products, they’ve got the answers.

We recruited some of the brightest minds from many different backgrounds, but before they’re let loose, they’re put through 7 weeks of extensive training to earn a place in our team.

Without these human conversations, we couldn’t be so agile as a business. The direct feedback we get from you, our customers, allows us to react and improve our app and our business as a whole. It really does shape what we do, and that’s why it’s not just good to talk; it’s vital.