Commercial Telephone Business Development Apprentice

Location Durham/Hybrid
Contract Type Permanent
Hours Full-Time

We’re Atom

The bank that’s leading the fintech charge.

We’re not like the rest. We’re true innovators, and we’re redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster, and simpler.

Could you be the next innovator to join us?

Want to join us?

As a Commercial Telephone Business Development Apprentice, you will provide inbound and outbound calls using relationship skills and market knowledge. You will be responsible for the volume and quality of new business applications through a panel of intermediaries. You’ll ensure they are trained on our systems and informed on our products and criteria, whilst complying with regulations & standards to deliver the right outcomes for customers.

You’ll be responsible for delivering outstanding service to our Intermediary partners and work closely with the Business Development Managers as well as our internal teams to ensure quality and compliance throughout the new business application processes and product lifecycle.

You will study towards a professional qualification to ensure you have the technical skills needed, and we’re proud of our track record of training and developing young talent through internships, apprentice and graduate schemes.

What will your ‘typical’ day look like… (there’s no two days the same in Atom):

  • Deliver & help design telephone and internet-based meetings, presentations and comprehensive training material across the intermediary panel.
  • Ensure all intermediary business delivery is consistent and compliant with relevant regulation and quality measures.
  • Build and share knowledge internally and externally around trends and developments in the financial services marketplace (e.g. regulation, best practices, product developments)
  • Support the T/RBDMs with occasional attendance at broker meetings, roadshows, industry events, networking events, etc.

What do we need from you?

  • Flexible, adaptable, ability to respond to change
  • A strong communicator both written and verbally
  • Passionate about delivering service excellence
  • Self-motivated
  • Strong planning and organisation skills

What you’ll get from us:

  • 4 Day Working Week
  • Flexible/hybrid working
  • Annual Share Option – performance related
  • Incredibly generous company pension scheme (maximum of 13% of Atom input – candidate can put in more)
  • ‘All About Me’ fund: £200 per year to spend on personal development
  • 22.5 days Annual Leave + public holidays (rising by half a day with every 2 years in the company)
  • Private Medical Insurance, Health Cash Plan, Life Insurance and Critical illness cover
  • Electric Vehicle Scheme

PLEASE NOTE: You must have the legal right to work in the UK to apply for this role as Atom is unable to support Visa Applications/Sponsorship

Atom is an equal opportunities employer. We value you as an individual and therefore disregard race, religion/belief, gender, sexual orientation, maternity/pregnancy, age, gender reassignment, marriage/civil partnership and disability in any hiring decisions we make. Atom will always adhere to the Equality Act 2010.

All roles within Atom must adhere to the Conduct Rules as set out by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA)

As part of Atom bank’s commitment to the FCA’s Consumer Duty, Atom will, take all reasonable steps to avoid causing foreseeable harm to customers, take all reasonable steps to enable customers to pursue their financial objectives and act in good faith.

The legal bit.

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