Junior Process Improvement Analyst

Location Durham
Contract Type Permanent
Hours Full time

We’re Atom…

The bank that’s leading the fintech charge.

We’re not like the rest. We’re true innovators, and we’re redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster and simpler.

Based in Durham, we’re committed to bringing world-class career opportunities and developing a strong tech culture in the North East. Our team currently has over 400 brilliant people and is still growing; could you be the next innovator to join us?

We’re looking for mindful, empathetic and self-aware people to join our teams in Durham and London and help us innovate and disrupt the market with our cutting-edge, digital banking solution.

What’s it all about?

As part of the Operational Effectiveness team, you support the delivery of process improvement initiatives with the aim to improve the efficiency and effectiveness of Atom’s operational areas. You will be responsible for supporting the wider Operations area in critical process improvement initiatives through a cycle of challenge in order to identify and document a suitable path to delivery.

You use your analytical skills and SME knowledge to identify efficiency opportunities and advise stakeholders and keep them informed throughout the improvement journey.

You use your planning skills to contribute to project plans and agree deliverables/dependencies/risks and resource requirements to ensure a smooth delivery of change on behalf of the Operations area.

What will your typical day look like? Different that’s for sure…

As a Junior Process Improvement Analyst at Atom bank, your responsibilities will include;

  • Build relationships with key stakeholders in Operations, Technology, Personal Banking, Business Banking (and other departments as required) to facilitate the continuous improvement within Operations
  • Support the capture of as-is and design of to-be processes with RACI, measures and insights to support the deployment of operational capabilities
  • Support process improvement initiatives that underpin business performance, through robust design of processes, controls and procedures
  • Support the Identification and delivery of opportunities for improvement of business capability as part of a transformation programme (including both strategic and tactical hotfixes)
  • Analyse process MI to identify areas for process improvement and prioritise according to business benefit
  • Define what is being analysed for improvement, along with measures that demonstrate this improvement
  • Ensure procedures are created documenting the processes (and any changes made).

What do we need from you?

  • Excellent attention to detail
  • A ‘can do’ attitude
  • Resilient
  • Flexible
  • Excellent stakeholder management
  • Customer focus
  • Analytical

What would we ideally like from you?

  • Six Sigma (or equivalent) qualified
  • LEAN methodology experience
  • Experience of working in an Agile environment
  • Financial services experience
  • Understanding of process design
  • Management Information (production and understanding)

What’s in it for you?

  • 4 day working week
  • Competitive Salary
  • Annual Share Option – performance related
  • Incredibly generous company pension scheme (maximum of 13% of Atom input – candidate can put in more)
  • ‘All About Me’ fund: £200 per year to spend on personal development
  • 25 days holiday + 8 statutory days (rising by half a day with every year in the company)
  • Private Medical Insurance for you and full family
  • Health Cash Plan – expenses paid on Optical/Dental/other appointments/treatments
  • Life Insurance – 4 times annual salary
  • Critical illness cover – 1 x lump sum annual salary
  • Cycle to work Scheme
  • Continuous development – professional qualifications
  • Challenging and exciting working environment

PLEASE NOTE: You must have the legal right to work in the UK to apply for this role as Atom bank are unable to support Visa Applications/Sponsorship. All roles within Atom must adhere to the Conduct Rules as set out by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA).