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Operational Systems Analyst

Location Durham
Contract Type Permanent
Hours Full time

Role description

The purpose of this role is to configure and maintain existing operational systems, capturing new business requirements, as well as developing new systems and workflows to benefit Atom’s Operations department.

Stakeholder communication, expectation management and positive working relationships are key in continuously helping drive Operations forward.

The role holder will work as part of the Operational Effectiveness Team, supporting Resourcing Planning and wider team goals.

Key responsibilities

  • Gather and document business requirements
  • Maintain Stakeholder relationships and communicate throughout project lifecycles
  • Liaise with 3rd party suppliers to discuss and escalate issues as well as drive progress
  • Contribute to projects which impact the Operations department, where necessary
  • Create tactical solutions for Operations business areas to resolve process challenges
  • Assist the Technical Data Administrator in their duties and provide contingencies when required
  • Develop, test, and deploy business solutions

Key performance indicators

  • Key action reviews
  • Positive stakeholder feedback
  • Personal and team brand
  • Positive Operational business change
  • Accuracy of data entry and management
  • Delivering defect free product launches
  • Productivity levels + SLAs
  • Adherence to Conduct Risk and Compliance

Essential capabilities/experience

  • Stakeholder management
  • Strong task management skills
  • Problem Solver
  • VBA and XML coding experience
  • Passionate about improving the experience of Operations systems users
  • Experience of maintaining databases
  • Self-motivated with strong planning, organisation and technical skills

Desired capabilities/experience

  • Advanced VBA + VML coding skills
  • Experience of working within project teams

How do I apply?

Email your application to

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The legal bit.

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