Operational Systems Analyst

Location Durham
Contract Type Permanent
Hours Full time

We’re Atom…

The bank that’s leading the fintech charge.

We’re not like the rest. We’re true innovators, and we’re redefining what a bank should be. Ours is a bank for today and the future, a mobile-first bank. Forget the stuffy branches, with Atom you can bank whenever, wherever, faster and simpler.

Based in Durham, we’re committed to bringing world-class career opportunities and developing a strong tech culture in the North East. Our team currently has over 400 brilliant people and is still growing; could you be the next innovator to join us?

We’re looking for mindful, empathetic and self-aware people to join our teams in Durham and London and help us innovate and disrupt the market with our cutting-edge, digital banking solution.

What’s it all about?

Operations is the beating heart of Atom, it’s where we have the most contact with our fantastic customers and where we can ensure we’re truly offering the best possible customer service. The Operations team consists of; Originations, Customer Support, Operational Effectiveness, Payments, Fraud, Reconciliations and Customer Administration.

The Operational Systems Analyst supports the operation by configuring and maintaining our systems, ensuring we get the best out of the functionality that is available. They also support the operation by creating and distributing important MI to key stake holders.

The Operational Systems Analyst works within the Operational Effectiveness team and is exposed to various elements of operational procedures.

What will your typical day look like? Different that’s for sure…

As the Operational Systems Analyst, your responsibilities will include;

  • Working with stake holders to gather requirements, for system configuration changes
  • Work with third party suppliers to discuss and escalate issues as well as drive progress
  • Make changes to the configuration of our systems
  • Produce, and circulate MI around the operation
  • Identify opportunities for the business to make good use of updates, when new releases of our systems are launched
  • Develop, test, and deploy business solutions
  • Create MI Dashboards for operational areas when required
  • Assist the resource team as and when required.

What do we need from you?

  • Advance VBA + XML skills
  • An understanding of the concepts of programming
  • Problem Solver
  • Self-motivated with good planning and organisation and technical skills
  • A willingness to learn.
  • Attention to detail.
  • Proactively identify issues and enjoy tackling them and coming up with your own solutions.
  • Team player with strong organisational, interpersonal and communications skills.

What would we ideally like from you?

  • Experience in maintaining databases. 

What’s in it for you?

  • 4 day working week
  • Competitive Salary
  • Annual Share Option – performance related
  • Incredibly generous company pension scheme (maximum of 13% of Atom input – candidate can put in more)
  • ‘All About Me’ fund: £200 per year to spend on personal development
  • 25 days holiday + 8 statutory days (rising by half a day with every year in the company)
  • Private Medical Insurance for you and full family
  • Health Cash Plan – expenses paid on Optical/Dental/other appointments/treatments
  • Life Insurance – 4 times annual salary
  • Critical illness cover – 1 x lump sum annual salary
  • Cycle to work Scheme
  • Continuous development – professional qualifications
  • Challenging and exciting working environment