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IT Vendor Manager

Location Durham
Contract Type Permanent
Hours Full time

Key Responsibilities

  • Develop effective partnerships with relevant vendor contacts and Business Partners to identify and implement additional value, especially working closely with Atom Procurement Team and Project Managers
  • Manage and run Request For Proposal (RFP) and Request For Information (RFI) sourcing and onboarding processes.
  • Act as an escalation point for the delivery of contracted obligations for the group of vendors. Take responsibility for ensuring effective and timely communication back to key stakeholders.
  • Make recommendations with respect to bonuses / penalties to be applied and improvement initiatives to be funded.
  • Ensure all supplier governance is in place with new and existing vendors
  • Work with key stakeholders to ensure effective partnerships achieving maximum value from vendors and resolve key contractual, service assurance and escalated contractual issues for those vendors.
  • Proactively manage SLA’s to ensure best of class IT services are delivered to customers and end users.
  • Define and implement a standard vendor operating model to ensure consistent reporting of KPI�s for Regulatory and Compliance purposes
  • Assure project delivery through the effective management of responsible vendors.
  • Provide support to the Supplier Relationship Managers to ensure a consistent approach to Supplier Management
  • Ensure yearly & benchmarking review are scheduled and documented

Key Performance Indicators

  • SLA Adherence
  • Budget Variance
  • Customer Satisfaction

Essential Capabilities/Experience:

  • 2+ years of experience in Vendor Management/Procurement teams within the Financial/IT Industry.
  • Excellent analytical Skills.
  • Strong Stakeholder management experience.
  • Competencies in contract and license management.
  • Working experience of Supplier Selection Process

Desirable Capabilities/Experience:

  • ITIL Certified
  • Working knowledge of databases networking & infrastructure
  • Experience of managing 3rd parties

How do I apply?

Email your application to

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