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Technical Writer



Contract type



Full time

Role description

The crucial bridge between the business and technology, the Technical Writer is the driving force behind delivering tangible business value through investigating business problems/opportunities, identifying business needs, exploring solution options, and owning change through the entirety of the project lifecycle.

Key responsibilities

  • Stakeholder identification, engagement, collaboration and management
  • Act as the key liaison between the Architecture and DevOps
  • Maintain the alignment of the Agile development cycle with the wider business goals & strategy
  • Develop technical requirements into user stories that reflect a complete understanding of processes and feature requirements
  • Define conditions of acceptance for effective testing and delivery validation
  • Effective management of development backlog including prioritisation, estimation and ongoing review and feedback
  • Provide empowered decision making in line with objectives
  • Full participation in planning, stand-ups, reviews, retrospectives and product demonstrations
  • Perform capability assessment
  • Shape & define project scope
  • Liaise with solution architect to validate solution design
  • Custodian of requirements throughout development lifecycle
  • Liaise with test team to inform on test strategy
  • Champion for Agile and Lean practices and principles across the organisation
  • Work with Scrum Master to coach other areas in processes


  • Relevant tertiary education (IT/Business) or qualified by experience

Key Performance Indicators

  • Key artefact delivery (e.g. acceptance of user stories into product backlog / process / etc.)
  • Minimal requirement changes post baseline

Essential Capabilities/experience

  • Significant experience in a Scrum Agile environment
  • Excellent communication & writing skills
  • Strong facilitation & negotiation skills
  • Analytical / critical thinker
  • Attention to detail

Desired Capabilities/Experience:

  • Knowledge of DevOps or other technical development methodologies
  • Proficient with Confluence / Jira
  • Strong understanding of Scrum Agile methodologies
  • Problem solver
  • Able to build rapport with business stakeholders
  • Able to work independently and as part of a team
  • Self-confidence to challenge thinking / decisions
  • Comfortable working on multiple projects in parallel

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