App Support

Will my mobile or tablet work with your app?

Supported devices

Officially supported devices are the ones that we rigorously test our app on. We test across quite a few devices, so it’s likely yours is on the list – have a look.

And just to keep you updated, because our focus is mobile banking, we don’t have any plans to release a website version of Atom at the moment.

Manufacturer
Device Name
Apple
iPhone 5, 5s, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus
Apple
iPad Mini
Samsung
S4, S5, S6, S7, S7 Edge, S8
Google
Nexus 6P
Manufacturer
Device Name
Apple
iPhone SE
Apple
iPad Air, iPad Air 2, iPad 4, iPad Pro, iPad Mini 2, iPad 2
Motorola
Moto G

Popular devices

There are other devices that are popular – and we know that customers use them successfully to access our app, but we don’t test our app on them. They should work, but there’s a chance you might not get the super high-quality look and feel you get with our officially supported devices. These are our popular devices:

App frequently asked questions

Which operating systems do you support?

For all our officially supported devices we look after the current version of the device’s operating system and also the previous version. So for example if iOS 10 is the current version, we would support iOS 10, IOS 9 and all the versions in between – such as 9.2.1.

You’re required to keep your device up to date though and make sure you have the most recent version of our app on your phone.

What if my phone or tablet doesn’t appear on either list?

Then there’s a chance that it won’t work with our app. Our app doesn’t work on Windows at the moment, so this could be the issue. If you’re still unsure, you can contact one of our team for a chat.

Why don’t you support every single device?

We’d love to, but there are just so many different types of mobiles and tablets with so many diverse operating systems, we can’t test them all. We trial our app on the most popular mobiles and tablets so we can make sure these give you a really high-quality experience.

Can I access my account on multiple devices?

Yes, you can. Just download the app on your other devices and tap "Add a Device", verify your identity and you’re in.

How do I log out?

From your hub screen, simply tap on the Portal
Then press Log Out on your Portal page

Where can I find my account number and sort code?

This is on your account screen. Here’s how to get there:

  1. Log in and you’ll be taken to your Hub, where you can see all your accounts
  2. Tap on the account you’re interested in
  3. From the individual account page, tap on the account circle
  4. Here you’ll see your account number and sort code

Why do you need access to my camera and microphone?

We use biometric security, including voice and face recognition to keep your account safe and secure. But we can’t do that unless we’re allowed to access your camera and microphone.

Why can’t you verify my postal address?

This might have something to do with it’s format. To double-check the format is okay, just go to the Royal Mail website and put in your postcode. The website will show your address correctly, then copy it when you log in.

Is there anything else that affects how I use the app?

A couple of things could. First, as we mentioned above, you need a compatible smartphone or tablet, and you'll also need either WiFi or at least 3G.

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