Frequently Asked Questions
When we receive a payment for your Atom savings account, the payment will usually be credited almost immediately. On occasion, your payment may take a little longer if we need to validate the transaction.
If you’re adding funds to an Instant Saver, they need to be sent from the connected UK current account you have registered with us.
When making a payment to your Atom account, you can use a reference of your choice.
Making a payment to Atom is really straightforward. Simply inform your sending bank of the Atom sort code and account number that you want to pay into and transfer the funds. When transferring money you can add a reference, which you’ll usually see on both the sending and receiving account statements.
Please note: if you’re transferring funds into an Instant Saver, they must come from your connected UK current account that you’ve registered with us. For a Fixed Saver account, in most cases, you can make a payment from any UK account.
A lot of banks use a name-checking service called ‘Confirmation of Payee’ (CoP) that verifies the details of accounts you’re moving money between. At the moment, we are not able to respond to CoP requests, so you may receive a message saying the bank is unable to verify your Atom account. There is nothing to worry about in this instance, simply check the account details are correct and continue with the payment.
To fund your Atom account, you’ll need to arrange a transfer from the bank account you wish to pay in from using your Atom account number and sort code. For an Instant Saver, this needs to be from your connected UK current account, while you can fund a Fixed Saver from any UK account, in most cases.
When we receive the payment, it will be credited almost immediately. On occasion, your payment may take a little longer if we need to complete any additional checks.
When funding an Atom Fixed Saver, your first payment must be more than the £50 minimum, and you’ll have seven days to fund the account.
You can deposit up to £100,000 in total across all your Fixed Savers and £100,000 in total across all your easy-access accounts, including Instant Savers and Holding Accounts. There is also a maximum limit of £200,000 across all your accounts.
Withdrawal and maturity
Once you’ve initiated a withdrawal from an Instant Saver or Holding Account, it will be processed almost immediately. On occasion, your payment may take longer if the transaction needs to be verified.
Please note: withdrawals from an Instant Saver account can only be made to the connected UK current account you have registered with us.
For a Fixed Saver, you can only withdraw funds at maturity, so it may take up to three days, depending on when you give instructions.
We’ll notify you as you approach your Fixed Saver maturity date. Three days before your account matures, you’ll have the option to submit your maturity instruction in your app. You can choose to reinvest, withdraw or split your funds by reinvesting some and withdrawing the rest.
If you miss the three-day maturity window, we will move your funds to an Instant Saver — if you have one open with us — otherwise, your funds will move to a Holding Account, where you’ll typically earn a lower rate of interest.
If your money is moved into a Holding Account, you can choose to withdraw it, reinvest it into a new Fixed or Instant Saver, or split between reinvesting and withdrawing. However, you must move all of your money in one go.
We’ll remind you of your maturity date 28, 14 and 3 days before your Fixed Saver matures. Three days before your maturity date, you will be able to choose your maturity instruction via your app.
We’ll send your 28-day and 14-day reminders by push notification, so you need to make sure you keep these switched on.