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Jumpstart your career as a CSA with Atom

Join our team as a Customer Support Agent, where you will help our customers directly as the face and voice of Atom bank. You’ll be taking on an exciting role, with excellent progression opportunities.

Find out more below.

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What is a Customer Support Agent?

Our Customer Support Agents are the face and voice of Atom, and instrumental in our success. You will be the first point of contact for our customers, providing invaluable support and guidance through multiple channels to help resolve general and technical enquiries.

Our customer support roles offer an ideal gateway into fintech. You’ll develop a deep understanding of digital banking and customer management, with clear opportunities to progress your career. Many of our former agents have transitioned into specialised roles across the bank, now working in our Technology, Legal, Marketing and AI teams.

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The right fit

Our Customer Support team is the first point of contact for all of Atom’s customers, and are pivotal in ensuring we continue to work towards our mission to be the world’s most customer-centric bank. As a CSA, your role will be essential in capturing the voice of the customer to support the business in implementing change and making our overall offering stronger and easier for customers.

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What can you look forward to?

When you join the Customer Support team at Atom bank, you will receive:

Competitive salary

Look forward to a competitive salary of £25,000 per annum.

4 Day working week

We believe in more time for you. We work a four-day week, making sure you have a better work-life balance.

Varied working

You will work a varied shift pattern, between 8am to 8pm, Monday through Sunday.

Holidays

Everyone needs time to switch off. That’s why we offer 22.5 days annual leave including bank holidays to recharge.

Annual Bonus

When Atom does well, you’ll feel the benefit too with our competitive annual bonus.

All About Me Fund

Enjoy £200 per year to spend on learning a new skill outside of your job role.

There’s plenty more on offer, too. Visit our main careers page to see all the other reasons to love working at Atom bank.

Kick-start your career

Hear from Atom employees throughout the business who started as a CSA

What happens next?

  • If your application is successful, we'll send you a link to complete a video interview via Shine Interview.

  • You'll need to arrange and complete your interview within three days of receiving the link.

  • If you pass the interview stage, we will invite you to one of our in-person bootcamps. We hold them throughout the year.

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