Contact us

Our Customer Support Team is available 8am - 8pm, 7 days a week.

If you’re a customer, you can contact our Customer Support team via email at, or by phoning 0333 399 0050. Alternatively, you can use the ‘chat’ function in your app or tweet us at @AtomHelp.

For general non-customer enquiries, email us at We can respond much more efficiently via email, but if you really need to talk to someone you can phone us on 0191 5949400.

Making a complaint

If you want to make a complaint, head to our complaints section to find out all the necessary contact details and how we’ll work to resolve the problem.