Contact us

8am - 8pm, 7 days a week

Our customer contact team loves a challenge, in fact they’re so good at helping with your queries that they’ve won awards for their service. If you need to get in touch, you’ll discover a warm, helpful bunch, just as you’d expect from Atom.

Young woman, in a stripey top, happily contacting Atom bank on her phone

How to get in touch

Need help with your account?

Contact our Customer Support team via the Chat option in your app (Menu > Help & Support > Live chat)
or phone them on 0333 399 0050 or +44 20 3300 4900 when calling from abroad.

Got a general question?

Get in touch with our Customer Support team by:

* Please note: We can’t answer account related queries via email.

For general non-customer enquiries, email us at We can respond much more efficiently via email, but if you really need to talk to someone you can phone us on 0191 5949400.

Want to send us something nice?

You can reach us by snail mail at the following address:

Atom bank,
PO Box 105,
NE24 9DU

Atom HQ

Making a complaint

If you want to make a complaint, head to our complaints section to find out all the necessary contact details and how we’ll work to resolve the problem.