For intermediaries only:Our processing team has a high volume of documents to process this week so we may be busier than usual. Please bear with us for a few days.

Contact us

If you’re a customer, you can contact our Customer Support team via email at, or by phoning 0333 399 0050. Alternatively, you can use the ‘chat’ function in your app or tweet us at @AtomHelp.

For general non-customer enquiries, email us at We can respond much more efficiently via email, but if you really need to talk to someone you can phone us on 0191 5949400.

Prefer to use Twitter? Send us a Tweet @Atomhelp

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Atom bank
PO Box 105,
NE24 9DU

Making a complaint

If you want to make a complaint, head to our complaints section to find out all the necessary contact details and how we’ll work to resolve the problem.