Complaints Data

01/10/2020 to 31/03/2021

Savings

StatisticFigure
Provision (at reporting period end date)89,938
Number of complaints per 1000 accounts4.73
Number of complaints opened425
Complaints closed within 3 days244
Complaints closed after 3 days but within 8 weeks169
Complaints closed after 8 weeks12
Total complaints upheld135

Other banking - Business Banking Unsecured Lending

StatisticFigure
Provision (at reporting period end date)N/A
Number of complaints per 1000 accountsN/A
Number of complaints opened21
Complaints closed within 3 days2
Complaints closed after 3 days but within 8 weeks19
Complaints closed after 8 weeks12
Total complaints upheld7

Retail Mortgages

StatisticFigure
Provision (at reporting period end date)12,390
Number of complaints per 1000 accounts8.94
Number of complaints opened110
Complaints closed within 3 days55
Complaints closed after 3 days but within 8 weeks53
Complaints closed after 8 weeks2
Total complaints upheld41