App Wrap: January

Statement of Interest

You asked, we delivered! Some of our customers requested a statement that detailed interest earned across their savings accounts within the tax year.

Now, each year when the tax year ends we’ll roll out statements to our customers showing a detailed summary of their interest for the previous tax year. We’ll notify you when your new statement is available, then you’ll be able to find it in your Vault in app.

Branding updates

A few months ago we started to roll out brand updates across the app, and we’ve been continuing to do so ever since. This month, we have made changes to how links and accordions appear in the app to make them much easier to use and improve the readability of the content.

Application improvements

This last month, we made the way we display new account applications much clearer, as well as improvements to how we update you on their progress. This change was applied to Fixed Savers and Instant Savers.

We’ve made your account applications look different to your active accounts, and ensured they show the status of your application. This change has brought contextual options to your applications. For savings applications, you’ll be able to choose whether to continue or cancel your application, as well as view any updates if your application falls into review with us.

Instant Saver withdrawals

Many of you told us that it wasn’t immediately obvious where to go to withdraw money from your Instant Saver. Obviously this is very important and we want to ensure that this function works as smoothly as possible. We made some improvements to this previously, which you can read about in November 2021’s edition of the blog , but this month we’ve enhanced it further.

Previously, we removed the withdraw button from the options when your account balance was £0. This created a problem, as when you open your account for the first time, there’s no need to withdraw money, but when you’re getting used to the app and working out where options are, we weren’t displaying the withdraw function. This may have made it more difficult for you to understand how to withdraw going forward.

So, this month’s change ensures the option to withdraw is always available. But, if your balance happens to be £0, we show a little message explaining you’ll need funds in your account before you can use the function.