For our customers
We put customers at the heart of our bank. From simple, transparent products to award-winning customer support, everything we do is designed to make banking with us as easy as possible.
Saving and lending at its best
Simplicity, speed and value
As a savings and lending bank, we provide an invaluable service to people who want to buy a home, build savings or grow their business. And that's why we're focused on being the best bank we can be.
By prioritising simplicity, speed and value in our products and services, we're building a bank that offers something better for our customers.
Products that just work
And, whenever we introduce a new product or make changes to an existing one, it's always done with our customers firmly in mind.
Customers at the heart of everything
Award-winning customer service
Not only that, but they're an incredibly helpful bunch who are experts at solving our customers' queries. They have even won awards for their amazing service.
A dedication to customer experience
We always want to offer the best customer experience possible, so we listen to our customers and act on their feedback. We don't overcomplicate our products and services, we don't hide behind complicated T&Cs and we put a lot of thought into every aspect of our app and website.
We have a dedicated team who are always working in the background to make sure that everything - from our app to our products - is the best it can be.
Supporting those affected by financial abuse
Financial abuse, when a person's financial affairs are taken out of their control, affects many people in the UK. As a bank, we're very aware of this issue, and will always try to support those affected by such abuse.
As signatories of the Financial Abuse Code of Practice 2021, we've pledged to develop and put into practice customer support strategies that will help those affected regain control of their financial affairs.
Find out how we're changing the industry...
Whether you want to make the most of your savings, apply for a mortgage or take out a loan for your business, we provide simple, secure products that can make a difference.
Find out how our bank is improving things for our customers, our people and the world around us.
For our people
Our bank relies on a fantastic team behind the scenes to be the best it can be, and that's why we're committed to making it an outstanding place for them to work.
Find out more about how we support our team.
For the greater good
We want to leave the world better than we found it. That's why we're dedicated to putting sustainable practices and community initiatives into action.
Find out more about what we're doing for a better world.
For a better way
We're using technology to create real value for customers and investors. We are a bank with automation, data and security at its heart.
Find out more about how we're innovating with tech.