Atom wins Feefo’s highest customer service honour

Atom bank has officially been awarded the Feefo Platinum Trusted Service Award 2026.

This isn’t just another trophy for the cabinet, it’s an exclusive seal of excellence reserved for businesses that consistently deliver world-class customer experiences year after year. At Atom, we’ve always believed that banking should be faster, easier, and better value, and this award proves that our customers agree.

What makes the Platinum award special?

The Platinum Trusted Service Award is only given to companies that have achieved the Feefo Gold standard for three or more consecutive years.

To reach this level in 2026, we maintained a consistent service rating of 4.5 or higher from at least 50 verified reviews every single year since 2023. Because Feefo uses only verified reviews from real customers, this award is the most authentic reflection of our commitment to you.

Speed, ease, and real human care

In a world increasingly deferring to chatbots, we know that our customers are looking for human-centric brands they can actually rely on. We’ve worked hard to ensure our Newcastle based award-winning customer care team is always there when you need them, balancing cutting-edge technology with genuine support.

Our focus on excellence is reflected across the board:

• Trustpilot rating: Maintained a 5-star ‘Excellent’ rating, currently ranked as the number one company in the ‘Bank’ and ‘Savings Bank’ categories in the UK*.
• Proven reliability: This award celebrates our ability to maintain exceptional service levels even as market conditions evolve.
• Customer advocacy: We have moved beyond ‘customer satisfaction’ to build deep-rooted advocacy, making excellence a permanent part of our DNA.

A note from our COO, Helen Wilson

“The banking industry has long been known for poor customer service, and we set out to change that. Achieving the Platinum Trusted Service Award is another fantastic seal of approval for the work we do. Maintaining our high service rating consistently over the past few years demonstrates that we listen to feedback and our customers truly value the integrity we bring to every interaction.

“We have fabulous people manning our contact centre seven days a week here in Newcastle. While we pride ourselves on how easy it is to navigate our app, people also value the reliable, human-centric service that has become our hallmark. We are incredibly proud of our team for setting such a high benchmark for excellence and for ensuring we never compromise on the security or support our customers deserve.”

Thank you to our customers

This award belongs to you as much as it does to us. Your honest feedback helps us turn genuine insights into meaningful action. Whether you’re with us for a mortgage, a savings account, or a business loan, thank you for trusting us with your financial future.

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