COVID-19 - How we’ll help you

These are unprecedented times. Please know we're here and will support you, whatever the coming days and weeks throw at us. We’ve answered some of the most common questions below.

Managing my savings or mortgage accounts

As we’re a mobile bank, you can access and manage your accounts as you normally would, through the app. If you need any help, you can chat to us in the app, any time.

Financial difficulty as a result of COVID-19

If you are struggling to manage your personal or business finances due to the impact of COVID-19, we’ll do everything we can to support you, so please get in touch. This applies to our entire range of accounts (Fixed Savers, Mortgages and Business Loans).

How safe is Atom bank?

While the current situation regarding COVID-19 is concerning we can assure you that we’re very well supported and continue to operate as normal, 8am - 8pm. Our bank is here to do the right thing by customers - that means we’re still focused on keeping your deposits safe, lending responsibly and helping you make the most of your money.

Support for mortgage customers

If you are struggling to make a repayment on your mortgage as a result of COVID-19, please get in touch with us as there are a number of ways we can help you. We’ll discuss your specific situation and look at the best options for you, which could include a payment break of up to three months. Contact us.

Support for savings customers

If you are experiencing financial difficulty as a result of COVID-19, please get in touch with us as there are a number of ways we can help you. We will discuss your specific situation and help you however we can. Contact us.

Support for business loan customers

If you are concerned about your business’ ability to make a loan repayment as a result of COVID-19, please get in touch with us as there are a number of ways we can help you. We will discuss your specific situation and look at the best options for you, which could include a payment break of up to three months. Contact us.