COVID-19We’ve put all the frequently asked questions and resources that you might find helpful on this page. We’ll keep updating it too, so you’ll always have the most up to date information right here.
Frequently asked questions
Your accounts are always available, and always accessible. And our Customer Support Team is here to help you from 8am to 8pm every day of the week. However, understandably our lines are very busy at the moment, as we’re helping our customers. So please see if we’ve already answered your question below to save you time phoning us.
Updates from us
We’ll be updating this section with news and tools to help you during these uncharted times.
If there’s something you’d like us to share or talk about, just tell us through the Feedback tab on the right hand side of this page.
Supporting our people
Our absolute priority is protecting the health and wellbeing of our customers and our people. We have a family of more than 400 people, here’s how we’re supporting them.
We sprang into action utilising our digital know-how and set up most of our people to work remotely. We added virtual meeting rooms and a remote working digital hub packed with tips.
We’ve increased our mental health and wellbeing support. Now it includes access to a ‘self-isolation’ pack with information on staying connected and staying healthy. We’re also running online mindfulness sessions to help promote positivity.
Our Board of Directors and Executive Management have reduced their salaries as they felt it was the right thing to do.
Where some of our people have been furloughed, we’re topping up the Government contribution, so they get 100% of their salary.
Our people are helping in myriad ways and we’re so proud. From volunteering for the NHS, to donating food. Plus our data scientists are supporting the wider research community to model and better understand the course of COVID-19.
We’re sponsoring Families at Home, an initiative from Paula Radcliffe to help keep families moving.
Families at Home
Stay active (even in your house) with Paula Radcliffe
We’re sponsoring Families at Home, an initiative to help families keep moving with Paula Radcliffe and YOU can get involved. Yep, even if we’re still socially distancing.
There’s no need to mingle with others, it’s an online competition where you and your family compete against others to run 1km to 5km wherever you can. Then just post it online to be in with the chance of winning amazing prizes.