Our awards: What makes us a trusted bank?

How our accolades make Atom bank a trusted digital bank

Last updated: June 2026

Finding the best digital bank shouldn’t be hard work. We believe managing your money should be fast and simple, and you should get excellent value along the way.

Our banking accolades and award wins, together with our five-star customer reviews, show we know exactly what it takes to build a trusted bank that works for its customers. Striving to be better means that we’ve earned some recognition along the way. Here’s a look at the recent awards and milestones we’ve picked up that make us an award-winning bank.

Our latest win

Smart Money People Mortgage Lender Benchmark — Best Digital Lender (2026 winner)

Independent broker research ranked Atom bank as the leading digital residential lender, highlighting our fast and flexible process, our top notch communication and our support for Near Prime applicants.

Customer service excellence

Our industry awards reflect our dedication to delivering a great customer experience, which is backed by our five-star app reviews and Trustpilot ranking.

Feefo Platinum Trusted Service Award (2026 winner)

Your continuous five-star feedback helped us secure the top-tier Platinum award, following our Feefo Gold Trusted Service Award win in 2025.

Credit Strategy Awards — Best Contact Centre Team (2026 winner)

Our customer support team took home the top prize for Best Contact Centre Team by keeping things helpful, direct and human.

Finder Customer Satisfaction Awards (2025 winner)

We were thrilled to win this award with an incredible 93% recommendation score from our customers.

North East Contact Centre Awards (2025 Highly Commended)

The judges highly commended us for Contact Centre of the Year. This highlights our commitment to delivering a helpful, straightforward and human service.

Delivering for savers

A look at the industry recognition for our savings accounts, designed to make growing your money as straightforward as possible.

Moneyfacts Compare Awards — App-only Savings Provider of the Year (2026 winner)

We were thrilled that independent industry experts handed us this title, reflecting our focus on great products easily available in a simple, transparent app.

Yourmoney.com Personal Finance Awards — Best Fixed Term Savings Account Provider (2025 winner)

This win highlights our Fixed Saver as an excellent product that helps savers lock in a rate and easily manage their returns.

Fairer Finance Autumn Release — Gold Customer Experience Ribbon (2025 winner)

This recognition for our savings accounts highlights our commitment to clear and simple products. No matter what type of account you open with us, we make sure managing your money is completely straightforward.

Supporting homeowners

We collaborate with brokers to provide flexible products and quick decisions for those seeking a mortgage, winning awards for our work along the way.

What Mortgage Awards — Best Online Lender (2026 winner)

Voted for by customers, we secured this title for the ninth consecutive year, showing a consistency and reliability that homeowners can depend on.

Legal & General Mortgage Club Awards — Best Medium Lender (2025 winner)

Our lending team won this award for making the home buying journey smoother and quicker.

YourMortgage Awards — Best Online Mortgage Lender (2024/25 winner)

Another award win that represents our approach to making mortgages accessible through our speedy decisions and straightforward process.

Smart Money People Mortgage Lender Benchmark — Ranked 1st of all UK lenders (2024)

Independent broker research awarded us top spot for the first and second half of the year after scoring highly for our market leading speed to offer times, our flexible criteria and our support for underserved areas of the market through Near Prime mortgages.

Backing UK business growth

Our commercial lending accolades showcase our drive to provide small and medium enterprises (SMEs) with quick funding and clear terms on competitive rates.

NACFB Commercial Lender Awards — Challenger Bank of the Year (2025 Highly Commended)

The industry highly commended us for providing flexible, straightforward support to SMEs across the country.

NACFB Commercial Lender Awards — Commercial Mortgage Lender of the Year (2025 Highly Commended)

This national recognition highlights our focus on making commercial mortgages simpler, faster and more transparent for business owners.

Doing right by our team and planet

We recognise that being a great bank relies on building a positive workplace for our people, helping our local community and reducing our impact on the planet.

Great Place to Work Accreditation (2026 Top 100)

We placed firmly inside this national index because we believe a great customer experience starts with a happy, motivated team.

We were also named as one of the UK’s Best Workplaces in Financial Services and Insurance. Additionally, we’ve been listed as a top 100 Great Place to Work for Development, Wellbeing and for Women.

BUSINESSiQ Awards — Net Zero Award (2026 winner)

We are proud to achieve this environmental milestone. For our customers, this means your money sits with a bank that genuinely cares about a cleaner, fairer future.

WorkL Workplace Awards — World’s Happiest Workplaces (2024 winner)

Our daily culture was officially recognised with this global title, celebrating the happiest places to work in the world.

See what an award-winning bank can do for you

You’ve seen the Atom trophy cabinet, now let’s see what we can do for you. Download our app today to see how simple managing your money can be.