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How to complain

Drop us  a note and we’ll do all we can to resolve your complaint by the end of the next business day. If we can't do this, we’ll do one of two things:

  1. We'll either contact you within three working days to tell you what we've done to resolve the issue, or
  2. Acknowledge your complaint and let you know when you can expect a full response.
The best way to get in touch is email. Drop a line to customersupport@atombank.co.uk. We’ll acknowledge your email within four hours of its receipt.

If you’ve got our app, log in, click on the help button and you can chat to us straightaway.

If you’d prefer to send a letter, our address is: 
PO Box 105, 
NE24 9DU

If we haven’t given you a resolution within eight weeks, or you’re unhappy with our decision to close your complaint, the Financial Ombudsman Service is at hand. You can find all their contact details on this page.