Drop us a note and we’ll do all we can to resolve your complaint by the end of the next business day. If we can't do this, we’ll do one of two things:
If you’ve got our app, log in, click on the help button and you can chat to us straightaway.
If you’d prefer to send a letter, our address is:
PO Box 105,
If we haven’t given you a resolution within eight weeks, or you’re unhappy with our decision to close your complaint, the Financial Ombudsman Service is at hand. You can find all their contact details on this page.